Privacy Policy

MATRIX STRATEGY INC ("we", "us", "our" or "the company") respects your privacy and is committed to protecting the personal data it collects, uses, and processes in the framework of its Business Process Outsourcing (BPO), consulting, and digital transformation services.

This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and regulations issued by the National Privacy Commission (NPC).

1. Scope of this Policy

This policy applies to:

• MATRIX STRATEGY INC Current and Potential Customers
• Users of our websites and contact forms
• Suppliers and business partners
• Candidates for selection processes
• Users of our digital services and associated platforms

2. Legal basis in the Philippines

MATRIX STRATEGY INC complies with the Data Privacy Act of 2012 (RA 10173), which sets out the principles of transparency, legitimate purpose, proportionality, and security in the processing of personal data.

We also follow the guidelines of the National Privacy Commission (NPC) of the Philippines regarding the collection, processing, storage, and transfer of personal data.

3. Information We Collect

We may collect the following categories of personal data:

• Identification information: name, company, job title
• Contact information: email, phone, country
• Professional Information Related to Service Requests
• Technical data: IP address, browser, device, cookies
• Information Voluntarily Provided in Forms or Communications

4. How We Use Information

We use personal data to:

• Respond to inquiries and requests for information
• Manage business relationships and contracts
• Provide consulting and BPO services
• Improve our services and user experience
• Manage selection and hiring processes
• Comply with legal and regulatory obligations
• Ensuring the security of our systems and services

5. Data sharing

MATRIX STRATEGY INC does not sell personal data.

We may share information only when necessary with:

• Technology and Operational Service Providers
• Business Partners Under Non-Disclosure Agreements
• Regulatory or legal authorities when required by law

All third parties are required to comply with appropriate data protection standards.

6. International data transfer

Since MATRIX STRATEGY INC can operate with customers and equipment in different regions, data may be transferred and processed outside of the Philippines.

In these cases, we ensure that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and international security standards.

7. Information Security

We implement technical, organizational, and administrative measures to protect personal data against:

• Unauthorized access
• Loss or destruction
• Improper alteration or disclosure

These measures include access controls, encryption, system monitoring, and internal security policies.

8. Data Retention

We retain personal data only for as long as necessary to:

• To fulfill the stated purposes
• Meeting contractual obligations
• Comply with legal or regulatory requirements

9. Rights of the data subject

Under Philippine law, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of data where applicable
• Withdraw consent in certain cases
• File complaints with the National Privacy Commission (NPC)

10. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze Site Traffic
• Customize content

You can set your browser to refuse cookies, although this may affect the site's functionality.

11. Links to third parties

Our site may contain links to external sites. MATRIX STRATEGY INC is not responsible for the privacy practices of such sites.

12. Children's Privacy

Our services are not directed to minors under the age of 18. We do not knowingly collect personal data from minors without proper consent.

13. Changes to this Policy

MATRIX STRATEGY INC may update this Privacy Policy at any time. Modifications will be published on this page with their corresponding update date.

14. Contact

If you have questions about this Privacy Policy or the processing of your personal data, you can contact us:

MATRIX STRATEGY INC – Data Privacy Office

📧 support@matrixstrategy.net

📍 Philippines

Data protection as a trust foundation

At MATRIX STRATEGY INC, we understand that trust is a critical asset. That's why data protection is not just a legal requirement, but a fundamental commitment in all our operations.